At Pink Parsnip Computers, we stand by every system we build. Every gaming PC comes with a 12 month hardware warranty as standard. This means we are responsible for the hardware of the PC build for 12 months, provided the system has been used normally and has not been damaged, modified, overclocked or misused.
New components may also include a manufacturer warranty. Where applicable, this is separate from our 12 month Pink Parsnip Computers warranty and may continue beyond our own cover period. This warranty is provided directly by us and does not affect your statutory rights under UK consumer law.
Coverage
🔹 Warranty Coverage
New PCs and Components
All new systems and new components include a 12 month Pink Parsnip Computers hardware warranty.
Many new components may also include an extended manufacturer warranty, which may be usable directly with the manufacturer after our 12 month cover ends.
Refurbished / Used PCs and Components
All refurbished systems and used components are covered by a 12 month Pink Parsnip Computers hardware warranty.
Used components do not usually include a manufacturer warranty. Your cover is provided solely by us unless otherwise stated.
What you get
✅ What’s Included
Diagnosis of potential hardware faults during the 12 month warranty period.
Remote support where required to help confirm whether a problem is hardware related.
Repair or replacement of faulty hardware components under normal use.
Equivalent replacement parts where the original part is unavailable.
Full system testing after any warranty repair.
Step by step assistance from our support team for warranty related hardware issues.
Tip: Please keep your original packaging where possible. This helps keep the PC safe if it ever needs to be returned to us.
Exclusions
❌ What’s Not Covered
Accidental or physical damage, including drops, impacts or liquid exposure.
Cosmetic wear and tear, including scratches, marks or ageing.
Overclocking, BIOS flashing or other user applied modifications.
Software or driver issues, including OS corruption, game crashes or third party app conflicts.
Problems caused by Windows updates, graphics driver changes or game updates.
RGB software configuration, RGB colour customisation or lighting profile setup.
AIO screen software, LCD screen software or third party display software setup.
Game settings, FPS optimisation, launcher issues, mods, anti cheat errors or new game update problems.
Streaming software setup, OBS setup, TikTok Live Studio setup, Discord setup or peripheral software setup.
Natural component wear, including fan noise, thermal paste ageing or RGB fading.
Overheating caused by poor maintenance, including dust build up.
Damage from pets, pests or insects.
Faults caused by installing third party hardware after purchase.
Loss of data, files, accounts, saves, passwords or personal settings.
How it works
🧰 Warranty Process
Contact Support by emailing office@pinkparsnip.co.uk with your order number and a short description of the issue.
Diagnosis will be carried out first. We may ask for photos, videos, system information or remote access to help confirm the issue.
Hardware Check will be completed where needed to confirm whether the issue appears to be a hardware fault.
Repair or Replacement will be arranged if the fault is covered under warranty.
Return to Base may be required. Customers are responsible for delivery costs to and from us unless otherwise agreed. We recommend insured shipping and original packaging.
Important
🧩 Hardware Warranty vs Software Support
Our 12 month warranty is a hardware warranty. This means we are responsible for the hardware supplied as part of your PC build, including the main components inside the system, where a genuine hardware fault occurs under normal use.
We are not responsible for third party software, game updates, Windows updates, graphics driver changes, RGB control apps, AIO screen apps, LCD screen apps, launcher updates or changes made by game developers. These are outside our control and are not classed as hardware faults.
During your warranty period, we may remotely access your PC to help check temperatures, hardware health, drivers, system stability and general hardware behaviour. This is to help confirm whether there is a warranty related hardware fault.
If remote checks show that the hardware is working correctly, further help with software setup, RGB customisation, screen software, game settings, FPS tuning, streaming setup or general PC configuration may be offered as a separate chargeable support service.
Read this bit!
⚙️ Software, Drivers, RGB, Screens & Game Related Issues
Most PC problems are not hardware faults. Windows updates, graphics drivers, RGB software, AIO screen software, LCD screen software, game patches and third party apps can sometimes cause instability, crashes, lower FPS, missing features or settings that change unexpectedly.
We will always try to be helpful, but these issues are not covered under the hardware warranty. We have no control over third party software, game updates, driver releases, RGB software, screen software or app updates.
We do not guarantee that RGB software will always behave perfectly after Windows updates, app updates or driver changes.
We do not guarantee that AIO screens, LCD screens or third party display apps will always work exactly the same after software updates.
We do not guarantee a fixed FPS number in games, as performance can change after game patches, driver updates, map changes, server changes or graphics setting changes.
We do not provide unlimited free support for changing RGB colours, lighting effects, fan profiles, screen images, GIFs, overlays, game settings or streaming settings.
We do not support or recommend any form of overclocking. Doing so may void warranty coverage.
In simple terms: if the PC hardware has failed, we will deal with it under warranty. If the PC hardware is working correctly but you need help configuring software, settings, lighting, screens, games or apps, this may be treated as chargeable support.
We may offer additional remote support for non warranty issues as a separate chargeable service. This is optional and will only be carried out where agreed in advance.
RGB colour setup and lighting profile changes.
AIO screen, LCD screen or third party screen software setup.
Game settings help and FPS optimisation.
Streaming software setup, including OBS or TikTok Live Studio.
Peripheral software setup, including keyboards, mice, headsets, microphones or webcams.
Windows clean up, app setup, launcher issues or general software configuration.
If a support request is not related to a hardware warranty fault, we may quote for the work before continuing. No chargeable support will be carried out without agreement.
Contact us
💗 UK VAT Registered Business
VAT No: GB 512 6092 19
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