🔹 Warranty Coverage

New PCs and Components

• All new systems and new components include a 12-month Pink Parsnip Computers warranty.
• Many new components may also include an extended manufacturer warranty usable directly with the manufacturer after our 12-month cover ends.

Refurbished / Used PCs and Components

• All refurbished systems and used components are covered by a 12-month Pink Parsnip Computers warranty.
• Used components do not include a manufacturer warranty — your cover is provided solely by us.

✅ What’s Included

• Repair or replacement of faulty hardware components under normal use.
• Equivalent replacement parts where the original is unavailable.
• Full system testing after any repair.
• Step-by-step assistance from our support team.

Tip: Keep your original packaging for safe returns during the warranty period.

❌ What’s Not Covered

• Accidental or physical damage (drops, impacts, liquid exposure).
• Cosmetic wear and tear (scratches, marks, or ageing).
• Overclocking, BIOS flashing, or other user-applied modifications.
• Software or driver issues (OS corruption, game crashes, third-party app conflicts).
• Problems caused by Windows updates or graphics driver changes.
• Natural component wear (fan noise, thermal paste, RGB fading).
• Overheating due to poor maintenance (e.g. dust build-up).
• Damage from pets, pests, or insects.
• Faults caused by installing third-party hardware after purchase.
• Loss of data or files.

🧰 Warranty Process

1. Contact Support – Email us at office@pinkparsnip.co.uk with your order number and a short description of the issue.
2. Diagnosis – We may ask you to perform some simple checks or send system information.
3. Repair or Replacement – If covered, we’ll repair or replace the faulty component with the same or equivalent part.
4. Return-to-Base – Customers are responsible for delivery costs to and from us. We recommend insured shipping and original packaging.