How To Add An Exclusion In Bitdefender On Windows

How To Add An Exclusion In Bitdefender On Windows

This Pink Parsnip Computers guide shows you how to add an exclusion in Bitdefender on Windows if trusted software is being blocked or stopped from working correctly.

Watch The Video Guide

Guide Time

Short overview

Difficulty

Easy

Best For

Trusted RGB, AIO, screen and streaming software

Important Before You Start

Only add an exclusion for software you know is safe and have downloaded from an official or trusted source.

Do not add exclusions for random downloads, unknown files, cracked software, suspicious installers or anything you are unsure about.

Why You Might Need This

Sometimes Bitdefender can incorrectly identify trusted PC software as suspicious and block it from opening or working properly.

This can happen with software used for AIO screens, RGB lighting, external displays, Stream Deck style devices, stream docks, fan control tools and other PC utilities.

What This Guide Covers

  • Why Bitdefender may block trusted PC software
  • When adding an exclusion can help
  • How to add an exclusion in Bitdefender on Windows
  • Why this can help with AIO screens, RGB software and external screen tools
  • Why you should only exclude software you trust
  • When to contact Pink Parsnip Computers for help

Examples Of Software This May Help With

AIO Screen Software

Software used to control small LCD screens on liquid coolers.

RGB Software

Lighting software used to control fans, cases, coolers and motherboards.

External Screen Tools

Software used for small case screens, sensor panels and display widgets.

Stream Deck Style Apps

Software used for stream decks, stream docks and shortcut control panels.

Step By Step Guide

Step 1: Open Bitdefender

Open the Bitdefender app on your Windows PC.

Step 2: Go To Protection

In the Bitdefender menu, go to the Protection section.

Step 3: Open The Relevant Protection Area

Depending on what Bitdefender is blocking, you may need to check the Antivirus section or the Advanced Threat Defense section.

Step 4: Choose Manage Exceptions

Look for Manage Exceptions or Manage exceptions in the relevant Bitdefender settings area.

Step 5: Add The Trusted File Or Program

Add the file, folder or program that you know is safe. For some Bitdefender protection areas, you may need to select the actual application file rather than just the folder.

Step 6: Save The Exclusion

Save the exclusion, then try opening the software again to check whether it now works correctly.

Step 7: Restart If Needed

If the software still does not open properly, restart the PC and test again.

Do Not Exclude Everything

Adding an exclusion tells Bitdefender to stop checking or blocking that selected item in the same way. That is useful when the software is trusted, but it can be risky if used on the wrong file.

Never add your whole downloads folder, random folders or unknown programs as exclusions. Keep exclusions specific and only use them when you are confident the software is safe.

When To Contact Us

You Are Not Sure What Bitdefender Blocked

If you are not sure which file or program Bitdefender has blocked, please contact Pink Parsnip Computers before adding exclusions.

The Software Came Pre Installed

If the software was supplied or set up by Pink Parsnip Computers, we can help confirm what it is and whether it is safe to allow.

The Problem Keeps Coming Back

If Bitdefender keeps blocking the same trusted software after you have added an exclusion, raise a support ticket and include a screenshot or video of the Bitdefender warning.

Important Security Reminder

This guide is for trusted software only. It is not a recommendation to bypass security warnings for unknown downloads.

If in doubt, stop and ask us first.

Need Help?

If you bought your PC from Pink Parsnip Computers and Bitdefender is blocking software you need, please contact us before changing security settings.

Contact Pink Parsnip Support