Open the official DWService website

Open the official DWService homepage using the button below.

Select the option to download the Agent for Windows, or open the dedicated download page directly.

Always check that the website address begins with https://www.dwservice.net/ before downloading anything.

Accept the terms and start the download

A window will open containing DWService security information, software update information and a warning about remote access.

Read the information and tick the box beside I have read the Privacy Policy.

Once the box is ticked, select Download.

Open the downloaded file

Wait for the download to complete. The downloaded file will normally be called dwagent.exe.

Open your browser’s download history and select dwagent.exe to start the installer.

Depending on your browser, the download may appear near the top right or along the bottom of the browser window.

Review the DWAgent licence information

The DWAgent installation window will open and display licence, security and software update information.

The screen will also explain that continuing with the installation means accepting the DWService terms, restrictive terms and privacy policy.

Review the information before continuing.

Select Install

At the bottom of the DWAgent window, you will be given three options:

• Install
• Run
• Decline

Select Install and then select Next.

Approve the Windows security prompt

Windows may display a User Account Control message asking whether you want to allow DWAgent to make changes to your device.

Check that the prompt relates to DWAgent and then select Yes.

After selecting Yes, return to the DWAgent installer and select Next when prompted.

Confirm the installation location

DWAgent will display the folder where the software will be installed. For most customers, the default installation location is correct.

Leave the default installation path unchanged and select Next.

Confirm that you want to install DWAgent

The installer will ask whether you want to install DWAgent.

Select Yes and then select Next.

The installation will now take place. Please leave the window open while it completes.

Select Enter the installation code

Once the main installation has completed, DWAgent will ask how you would like to configure the Agent.

Select Enter the installation code and then select Next.

Do not select Creating a new agent. Pink Parsnip Computers will create the support Agent and provide the installation code to you.

Enter your installation code

Pink Parsnip Computers will provide you with a unique DWService installation code.

It may be formatted in a similar way to this:

Carefully type or paste the code into the installation code box and select Next.

The code shown above is only an example. You must use the code supplied directly to you by Pink Parsnip Computers.

Complete the installation

DWService will verify the installation code and complete the Agent setup.

Once confirmation appears, select Close.

Please then tell the Pink Parsnip Computers support team that the installation has completed. We can confirm whether your PC is showing as available before beginning the support session.